September 17, 2013
While all of the operational components of the Patient-Centered Primary Care Home standards contribute to an improved primary care delivery system, you cannot create a truly patient-centered primary care home without building skills in patient-centered communication. The beating heart of a patient-centered primary care home will always be strong relationships between patients, families and caregivers and their clinic care teams and staff. Watch this webinar for an overview of key concepts in patient-centered communication, including foundational patient-centered office visit skills, patient activation and motivational interviewing. In addition to discussing core skills for patient centered interactions, we also review strategies for organizational and system-level redesign to support more patient and person-centered care.
Ariel Singer, MPH
Technical Assistance Curriculum Manager
Ariel was trained in the use of MI for health promotion while working as a health coach at Health Management Services (HMS), an OHSU-developed worksite wellness program. As a health coach at HMS, she provided motivational interviewing-based health coaching to nearly 800 clients on a wide variety of health promotion topics, including smoking cessation and self-management of chronic health conditions.