Programs that recognize practices as primary care homes, such as the Oregon Patient-Centered Primary Care Home (PCPCH) program and the National Committee for Quality Assurance (NCQA) Patient-Centered Medical Home (PCMH) criteria all include involving patients in their care and also obtaining their feedback on the practice. However, many practices struggle to meaningfully involve patients in practice improvement and are unaware of the best methods for doing so. This practical webinar will provide you with two models that have worked successfully to engage patients, and will address foundational topics such as how to recruit, train, retain, and support patients in quality improvement activities. In addition to these programmatic nuances, the webinar will feature insights from a patient advisor on the Providence Health System Patient and Family Advisory Council.
Project Manager for Patient Engagement
Jessica Osborne-Stafsnes is the Project Manager for Patient Engagement at Aligning Forces Humboldt, a project of the California Center for Rural Policy at Humboldt State University. Jessica works with patients, patients advocates, and alliance partners to ensure that patient needs and perspectives are addressed across the continuum of care. She is the co-creator and coordinator of the “Patient Partner Project” which brings patients to the table with their primary care providers as part of the Primary Care Renewal Collaborative. A native of Humboldt County, Jessica graduated from Humboldt State University in 2007, and is currently pursuing a Master’s of Science in Health Care Quality from George Washington University in Washington, DC.
Program Coordinator, Patient & Family Centered Care
Angela was born and raised in Portland, OR. She graduated from University of Oregon with a degree in Psychology and is currently in the Executive Masters for Public Administration program at Portland State University. Angela started her career working for more than 7 years for Relief Nursery managing the internship and volunteer programs, events, and donor relations. She currently works for Providence Medical Group developing new programs to engage patients in decision-making that improves patient care. The first Patient & Family Advisory Council for Providence in the state of Oregon came from this program. Angela is very passionate about ensuring patient and family voices are heard and acknowledged in health care.