Preparing for Collaborative Work with Patient and Family Advisors

Webinar Date: 
Tuesday, March 12, 2013 - 8:00am to 9:00am

This webinar explores the benefit of involving patient and family advisors in health care transformation. It highlights a number of successful programs that have involved advisors in clinic changes and explores strategies for preparing staff, leaders and clinicians to collaborate with advisors in quality improvement and changes to care processes. Finally, insights from staff liaisons who have worked closely with advisors are also shared.


This webinar features the following presenters:

Beverley H. Johnson

President & CEO - Institute for Patient- and Family-Centered Care

Beverley H. Johnson is the President/CEO of the Institute for Patient- and Family-Centered Care in Bethesda, Maryland. She has provided technical assistance to over 250 hospitals, clinics, health systems, and federal, state, and provincial agencies on advancing the practice of patient- and family-centered care and partnering with patients and families. She was a faculty member of the Team Up for Health Project funded by the California Healthcare Foundation, and currently serves as faculty for the Colorado Residency Patient-Centered Medical Home Project. Bev has co-authored many books and other publications on patient- and family-centered practice. She serves on the Selection Committee for the American Hospital Association-McKesson Quest for Quality Prize and is a member of the Board of Directors for the Patient-Centered Primary Care Collaborative (PCPCC).


Mary M. Minniti, CPHQ

Program and Resource Specialist -  Institute for Patient- and Family-Centered Care

Mary Minniti provides on-site training and technical assistance to health care organizations, develops publications and resources, and serves as faculty for the Institute's seminars and conferences. Previously, Mary was the Quality Director for PeaceHealth Medical Group, and served as the Project Leader for an Oregon Quality Corporation initiative called Patients and Families as Leaders. During that time, she directed the implementation of a medical home model and coached primary care practices in establishing patient and family advisor programs. She participated in the Oregon PCPCH standards and led the taskforce that developed the concept for the Patient-Centered Primary Care Institute. She worked directly with patients, families, staff, and health care providers for 17 years to improve quality and safety in hospital, clinic, and community settings. She brings experience in developing effective strategies in medical home implementation with patients, families, and clinic staff.


Patty Black

Patient Advisory Program Coordinator - PeaceHealth Medical Group

Patty Black graduated with a degree in Business Management with an emphasis on organizational behavior, theory, and design. She used this education to help develop a county-wide project that trained and supported pastoral care-teams to provide both assessment and support for individuals and families confronting life crises. Upon receiving less than adequate health care that resulted in life threatening experiences, she has developed a passion for the patient/provider partnership and the voice of the patient. She has served on the Oregon State Task Force on Patient-Centered Primary Care Home Standards implementation as well as the PCPCH Drafting the Rule into Law Committee. She is an IHI National Patient Advocate and has participated as a keynote presenter in the Oregon Health Care Quality Corporation’s Learning from the Best: Patient Engagement and Leadership. Patty presented at a statewide conference, Place Matters: Working Together to Create Healthy Communities, and spoke at The Value of Story, Aligning Forces for Quality Consumer Representative Meeting, San Francisco. She is the Program Coordinator for the Patient Advisory Council for PeaceHealth Medical Group in Eugene, OR. Additionally, Patty has served on a regional network of care projects for cancer navigation. Patty is passionate about gardening, mostly ornamentals, cats, and the game of tennis.

  • AttachmentSize
    PDF icon Presentation Slides: Preparing for Collaboration with Patient and Family Advisors2.87 MB
    PDF icon Selecting, Preparing and Supporting Advisors - Institute for Patient- and Family-Centered Care70.71 KB
    PDF icon Checklist for Attitudes - Institute for Patient- and Family-Centered Care59.96 KB
    PDF icon Staff Liaison to Advisory Councils - Institute for Patient- and Family-Centered Care86.75 KB
    PDF icon How to Conduct a Walk-About in Primary Care - Institute for Patient- and Family-Centered Care91.26 KB
    Microsoft Office document icon Advisor Request Form - PeaceHealth Medical Group35.5 KB
    Microsoft Office document icon Advisors Frequently Asked Questions - PeaceHealth Medical Group104 KB